A certified New Era technician is on call 24 hours a day, 365 days a year to ensure that our customers can always speak directly with a member of our staff. We are a local, family-owned, and 100% American company. As authorized dealers for DSC, our work is backed by the best factory technical support in the industry. To ensure that you're getting the most from your security system, please read our general safety tips and instructions on how to test your system. For any other questions, consult our FAQs (below), or call our our office.

Security & Safety Tips

• check_circle Always arm your security system! This is the most important step you can do to secure your home or business. Do not use your security system only when you leave for holidays or vacation. Roughly HALF of all break-ins take place between 10:00am and 3:00pm on work days.
• assignment_late Place signage! Make sure you have plenty of signage on and around your home or business. If you'd like additional signage, please contact our office. It's free!
• alarm_on Test regularly! Test your system regularly to ensure proper function. See below for instructions, or call us if you need additional assistance.

How to test your alarm system at our central station

• 1. Call the central station.
• 2. Give them your account number. If you are unsure call our office at (570)282-3051 and we'll be happy to provide you with it. Tell them you want to run a test.
• 3. Arm your security system, trip it and let the siren go for 25-30 seconds before disarming.
• 4. Call the central station at the same phone number to request your test results.
• 5. If they tell you they received the test signals, you are all finished.
• 6. If they did not receive the test signals, call our local office at 570-282-3051 immediately.

FAQ

• help_outline I've moved, or change phone numbers. Do I need to let A New Era Security know? Yes! Call us at 570-282-3051 as soon as possible.
• help_outline What do I do if there's a power failure? Your security system has battery back up that will give you protection for up to 24 hours depending on the age of the back up battery. Your alarm system will function as normal when the power returns.
• help_outline I've changed telephone services. What do I do to make sure my security system works? Contact the office immediately to ensure your system is working correctly. (570) 282-3051
• help_outline I have a question about my bill. Who do I call? Call our local office at 570-282-3051 preferably between 9:00 am & 4:00 pm.
• help_outline I'm thinking of dropping my landline to save money. Can I use my cell phone number as the primary path of communicating with your central station? No! Your alarm system cannot communicate through your cell phone, but we can upgrade your system to dial out through the cellular network if service is available in your area. Please call us for details.